UPDATED TERMS AND CONDITIONS FOR HOLIDAY BOOKINGS 1/07/2010
1. TARIFFS – 50% deposit is to be paid within 7 days of making the booking. Balance is to be paid 72 hours prior to arrival. Payment must be made by Visa or Mastercard, American Express and Diners Club cards are not accepted. A fee of 1.5% per transaction is charge on credit cards. If payments are not made by the due dates, the booking will be automatically cancelled. In the event of a tariff increase, bookings confirmed by deposit will be honoured at the tariff quoted when booked.
2. CANCELLATIONS – The owner or agent has the right to cancel the booking at anytime. In this case, a FULL refund or transfer to an acceptable property is made. Bookings cancelled by guests will be refunded less a $75 cancellation fee when a subsequent booking is made for the property on the same dates. If no subsequent booking is made, the deposit is forfeited by the guest in FULL.
3. ARRIVAL – Your keys will be in the key safe on the front of the Raine & Horne office by 2pm. You will be notified of the access code on the day of arrival. Early access to properties is not permitted.
4. DEPARTURE – The premises must be vacated and keys returned to the key return box on the front of the Raine & Horne office by 10am. Late departures will incur a penalty of a days rent, unless previous arrangements have been made.
5. DAMAGES – The guest is required to complete the form with credit card details and deposit it into the key return box. These details are retained as security against damage, extra garbage disposal and excess cleaning costs. By proceeding with this booking, you authorize Raine & Horne Narooma to charge your credit card accordingly.
6. INCLUSIONS – All properties are self contained. You are required to provide your own linen. Alternatively, linen can be hired at a nominal rate through our website when booking. Hired linen will be picked up at the offices of Narooma Holidays and when vacating, put the linen back into the bag and leave it INSIDE the front door for collection.
7. PETS – Are NOT permitted, unless the property is designated PET FRIENDLY. If animals are found at a non designated property, the tenancy will be terminated IMMEDIATELY. Your credit card will be charged for the fumigation of the property.
8. GARBAGE – This is a major issue. Bins must be put out on SUNDAY nights or a $55.00 fee applies. The RED top bin is for general waste and is emptied WEEKLY. The YELLOW top bin is for recycling and is emptied FORTNIGHTLY.
Please do not mix rubbish types as the bins will not be collected and a $55.00 fee will be applied to your credit card.
9. COMPLAINTS AND MAINTENANCE REQUESTS – All issues are to be dealt with in WRITING. Please fill out a form at RECEPTION. All requests will be actioned as soon as possible.
10. LOST PROPERTY – Items are kept for 7 DAYS, then disposed of. If you require items to be mailed to you, they will be mailed COD at your expense. A $55.00 service charge will be charged to your credit card.
11. BAD BOOKS – The BAD BOOKS register is a database of guest who have breached the Terms & Conditions of the booking, damaged property or indulged in inappropriate behavior. Narooma Holidays Pty Ltd participates in the BAD BOOKS program. By accepting this booking, you agree that if your details are placed on BAD BOOKS for any reason, Raine & Horne Narooma can disclose this information to other accommodation providers that participate in BAD BOOKS.
12. SMOKING - ALL PROPERTIES ARE SMOKE FREE ZONES. There will be an extra cleaning charge for any deodorising if a guest smokes inside a property.
DISCLAIMER: Every precaution has been taken to establish accuracy of the information, but does not constitute any representation by the vendor, landlord or agent
