Terms and Conditions
Standard Terms & Conditions - Holiday Premises
Your holiday accommodation is fully self-contained, and does NOT include personal consumables, unless otherwise stated, however we do provide linen. These properties are not serviced therefore the beds are not made for you on arrival. You will need to provide your own consumables (like sugar, tea, coffee, toilet paper and soap) plus beach towels and anything else required for your stay.
Pillows, blankets/doonas, pillow protectors and mattress protectors are provided with all properties.
HOLIDAY PROPERTY INCLUSIONS - Please be aware that all holiday properties are owned by individuals who provide amenities and furniture of their own. The standard of inclusions, amenities and furniture will vary widely in style and standard across properties. Every precaution has been taken to establish the accuracy of the information we provide on the accommodation we manage but it does not constitute any representation by the owner or agent. Our staff will describe the premises and location in good faith and to the best of their ability however it is the responsibility of the guest to ascertain the suitability of the accommodation for their own needs. Claims for discounts or refunds will not be entertained for reasons of unsuitable accommodation.
TARIFFS AND PAYMENT - The tariff quoted for the property was current at the time of booking. However, these tariffs are subject to change without notice. In the event of a tariff increase, bookings confirmed by a deposit will be honoured at the tariff at the time of booking. To secure your booking, a reservation fee of 50% is required within 7 days of making a booking. Non-receipt of this fee will mean the booking will be cancelled. All bookings require the balance of the tariff to be paid a minimum of 7 days prior to your arrival. Please note: for bookings arriving during the period Mid-December to the end of January balances are due by 1 December. Payment methods available are via direct deposit or credit card (MasterCard/Visa only). Please note payment made via Credit Card incurs a 0.59% surcharge. Keys will not be issued to guests unless full payment is received into the Narooma Holidays Pty Ltd Trust Account. Should you be unable to pay via direct deposit or credit card, please post a bank cheque or personal cheque to Narooma Holidays, PO Box 727 Narooma NSW 2546, noting that all payments must be received 7 days prior to arrival and must be cleared into our account prior to giving keys to guests.
BOOKING FEE - A booking fee of $85.00 applies to all bookings and is not refundable.
CARD SAVING POLICY WHEN BOOKING ONLINE WITH CREDIT CARD - By accepting these terms and conditions, you agree and acknowledge that Narooma Holidays will retain your credit card information as a security deposit in the case of any loss or damage to the property and its contents during your occupancy of the property. By accepting these terms and conditions you are, also, authorising any expenses to be taken from the credit card arising from any breach of this agreement and/or Terms and Conditions of renting this property over and above the cost of your $200 bond.
In consideration of the rent paid to Narooma Holidays, you agree as follows:
o To pay for any loss or damage to the property and its contents during your occupancy of the property.
o That you will not make any claim against Narooma Holidays or the owner, for any damages or loss to my goods or valuables during your occupancy of the property.
o To pay a replacement fee for any keys/remotes lost or not returned on the departure date.
o To leave the property in a clean and tidy state (Including BBQ).
o To pay addition cleaning fees if the property is not left in a clean and tidy state.
1) Bins are required to be put out on Sunday nights or a rubbish removal fee of $55.00 will apply. Also, if yellow or green bins are used for general waste, a removal fee of $55.00 will apply.
2) BBQ’s are required to be cleaned before departure or a cleaning fee of $50.00 will
o To abide by all the Narooma Holidays Terms and Conditions (detailed on our website and hard copy included in your information booklet) and acknowledge that those terms and conditions form part of the agreement.
o Agree to disclosure of personal information to persons requiring that information in the normal activities of maintaining the property on a day-to-day basis. (tradesmen; housekeeping)
GUEST REGISTRATION FORM – If you have not paid by credit card a guest registration form is to be completed as part of your booking confirmation. This form contains the details of your booking plus your credit card details. Your credit card details will be retained by this office to cover any damage or extra cleaning costs. By proceeding with this booking, you authorize Narooma Holidays to charge your credit card for damage, breakage, extra cleaning and rubbish removal over and above your $200 bond.
ARRIVAL/DEPARTURE TIMES - Check-in time is from 2.00pm on the day of arrival and the premises must be vacated by 10.00am on the day of departure (unless prior arrangements have been made). If the premises are not vacated by 10.00am an extra day’s tariff may be charged. If you expect to arrive after hours, please contact our office a few days prior to your arrival to confirm your arrangements for the collection of keys.
GUEST RESPONSIBILITIES - Each property has a certain sleeping & living capacity. The number of occupants quoted at the time of booking must not be exceeded. Mattresses, tents, caravans or more cars than the property accommodates are not allowed. Should you exceed the accepted number of occupants for the property, our office will terminate your tenancy & require you to vacate the property immediately. Under these circumstances no refund will be given, and alternative accommodation will not be made available.
No responsibility is accepted for guest’s personal property left on the premises during occupancy or after departure.
SMOKING: All properties are smoke-free zones. There will be an extra cleaning charge for any deodorising should guests smoke inside a property.
As a guest you are responsible for damages, breakages and any losses during your stay. Please note: Should guests attach any equipment they bring to the holiday home, eg PlayStation/DVD's/Xboxes’/Computers to equipment in the holiday home, guests are fully responsible for any repairs/maintenance of replacement of the homes equipment.
Please report any damages or breakages promptly to our office.
Guests are requested to leave the property in a similar condition to how it was found on check-in, including the location of all furniture. Excess cleaning costs, including dishwashing BBQ and rubbish removal will apply. A charge of $45 will apply if guests have moved furniture around and not replaced it prior to departure.
RUBBISH - Bins are required to be put out on Sunday nights or a rubbish removal fee of $55.00 will apply.
The red-top bin is for general waste and is emptied weekly. The yellow top bin is for recycling only and is emptied fortnightly. The green top bin is for garden waste only and is emptied fortnightly. A $55.00 charge will apply if yellow or green bins are used for general waste.
LOST KEYS - During business hours please contact the office. AFTER HOURS - Please contact the Locksmith directly on 0428 486 810. Please note you will be required to pay the locksmith at the time of his visit and will not be reimbursed by Narooma Holidays.
Guests are expected to not use language or engage in any behaviour that will cause offence, embarrassment, nuisance or inconvenience to other guests, neighbours or the public. Guests will also ensure that they do not permit any illegal activity to occur on the premises whilst they are in occupation. Failure to adhere to this will result in automatic eviction from the property and no refunds will be issued.
PETS - No pets or animals are permitted at the holiday property, unless the property is stated as PET FRIENDLY, and you have advised us you will be bringing a pet. If pets/animals are found at non-pet friendly premises the occupants will automatically be liable for the cost of fumigating the premises and the tenancy will be immediately terminated.
ADVANCE BOOKINGS - Advance bookings are accepted on behalf of the current owner. If the property is sold or is no longer available for holiday accommodation, the agent does not accept responsibility for the decisions made by the owner. In the event of advance bookings being cancelled by the owner and/or agent, a full refund will apply. Every reasonable effort will be made to offer alternative accommodation should this occur.
REPAIRS - All repairs will be carried out as soon as practicable. On public holidays, weekends and after hours it may at times be difficult to get trades people immediately. We will make every effort to minimize inconvenience; however partial refunds or discounts will not be given. In the event of a major problem rendering the property uninhabitable, we will make every effort to find alternative suitable accommodation for you. Please advise Narooma Holidays of any repairs, problems or complaints as soon as possible. A feedback form is provided in your arrival pack and any feedback, good or bad, is appreciated.
CALL OUT FEE: A call out fee of $100.00 will apply for call outs after hours.
CANCELLATION POLICY - All cancellations or amendments to bookings must be in writing. The deposit amount will only be refunded when and if the property is rebooked for the entire original booking period. A $100 cancellation fee will apply to all cancellations regardless of the reason for cancellation. No refund for early departure will be made. If a booking or tenancy has been cancelled due to a breach of our terms and conditions no refund is available and alternative accommodation will not be provided.
OTHER CHARGES - A cleaning fee is charged as quoted on our website to ensure the continuation of the high standards of accommodation cleaning is maintained.
A $200 bond is charged when booking and retained for the duration of your stay. Narooma Holidays reserves the right to deduct funds from the bond for any excess cleaning charges, damages or rubbish removal. Narooma Holidays will make every effort to ensure the return of your bond within 7 days of your departure; however this is subject to weekend and public holiday closures.
LOST PROPERTY - Any property left behind will be stored by this office for 14 days. If you require items to be mailed to you, they will be COD at your expense.
We trust you enjoy your stay!